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Customer Experience

Create effective experiences for every customer touchpoint.

Designing better opportunities are the keystone to successful customer engagement.

Top 3 Customer Experience Challenges

No matter what challenges you face with your customers, we help deliver business results through designing better customer experiences. This is accomplished through our unique Experience Thinking approach and intentionally directed efforts in strategy, research and design.

“We talk about the ideal customer experience, but what direction will really differentiate us?”

CMO,
E-commerce

Customer Experience Strategy Customer Experience Mapping Packaging Design Service Design

“With so many great ideas for our next gen product, how do we know what our customers will love?”

VP Products & Services,
Business Software

Participatory Design Customer Personas Customer Research Concept Testing

“We’re improving our online customer service, but maybe we should go farther. What can we do?”

Customer Service Manager,
Fortune 500 company

Corporate Identity Customer Communications Competitive Landscape Wayfinding

INCREASE CUSTOMER SATISFACTION

Remarkable customer experiences can promote loyalty and lead to long-term customer relationships – and revenue. We help create value by making the experience quicker, richer, and effortless, whether your customers are consumers or businesses. Through a unique combination of research, strategy and design, our approach results in a great Return on eXperience.

We can help you

  • Simplify the purchasing process
  • Increase conversion rates
  • Help people find what they want
  • Personalize customer experiences

Customer
Experience Strategy

Lead through innovative strategies to deliver remarkable experiences.

Competitive
Landscape

Increase your market intelligence to innovate and differentiate.

Customer
Experience Mapping

Gain actionable insights to improve the customer experience journey.

Customer
Personas

Gain valuable insights to meet the wants & needs of your customers.

Customer
Research

Profit from strategic insights from voice of the customer research.

Focus
Groups

Obtain insights into customer beliefs, attitudes and perceptions.

Survey
Research

Leverage insights to drive business results.

Participatory Design

Drive innovation in design as seen ‘through the eyes of the customer’.

Customer Communications

Leverage the power of integrated communication.

Corporate
Identity

Express your corporate personality creatively, authentically and uniquely.

Packaging
Design

Influence buying behaviour with a powerful packaging experience.

Wayfinding

Ensure the customer journey pays off in more ways than one.

Service
Design

Get the bigger picture to get better at delivering services.

Concept
Testing

Identify the concept that delivers and de-risk your investment.

Leo Poll
Director

Begin de reis naar passende ervaringen! Onze gerichte aanpak is nog maar het begin.
Waar kunnen we U mee van dienst zijn?

Leo Poll
Director
contact@akendi.nl

Portfolio

Hoe we passende ervaringen hebben ontworpen voor onze klanten.

Customer Personas

Watch the video
01:58

Wat onze klanten zeggen

“Prima seminar over UX ontwerp. Akendi weet waar ze het over hebben”

D. Walker,
Philips Research

Experience Architecten

Klik for alle diensten

Mobiele UX Ontwerp [pdf] Gebruikers Personas [pdf] Usability Testen [pdf]

Training

12 Juni, 2017 /
UX Training & Certification in London, registreer je nu!

Wat we Doen

Of het nu digitaal of hardware is, we
beantwoorden de belangrijkste vragen
van uw product:
is het zinvol? is het bruikbaar? is het boeiend?

Industrie Expertise

Onze expertise is
breed en divers

Portfolio

We hebben
meer dan
125
klanten

en hebben
meer dan320projecten voltooid.

Globaal Bereik

Werk met ons wereldwijd
We werken met globale en locale klanten.

Wat we Doen

Of het nu digitaal of hardware is, we
beantwoorden de belangrijkste vragen
van uw product:
is het zinvol? is het bruikbaar? is het boeiend?

Industrie Expertise

Onze expertise is
breed and divers

Portfolio

Partners in Uw success
Successvolle ontwerpen gebruiken de kracht van diep klant en gebruikers inzicht onderzocht in de daadwerkelijke gebruikers omgeving. Het resultaat is innoverende ontwerpen van producten en services die klanten willen gebruiken en vertrouwen geven.

We hebben
meer dan
125
klanten
en hebben
meer dan320projecten voltooid.

Globaal Bereik

Werk met ons wereldwijd
We werken met globale en locale klanten.