Customer Communications Design

Leverage the power of integrated communication.

Akendi develops compelling customer communication materials – including marketing and loyalty materials and brochures that support and reinforce your mission and vision. Our clients benefit from our strategic insight and integrated approach across multiple platforms, to build strong brands, earn credibility and influence positive change.

ALIGN CONTENT WITH STRATEGY

We deliver information in an approachable and visually appealing way to deliver clear communications to your customers. Our approach ensures creative is strategically aligned with your organization’s vision, values and brand.

CAPTIVATE & INFLUENCE

Working with stakeholders to identify key messages and the tone and manner of the communication, we get to the heart of what will captivate and positively influence your customers, stockholders and the general public.

Where to start

Whether your initiative demands the creation of new customer communication materials or creation of ongoing communications, we begin by talking to senior stakeholders to define your vision, mission and objectives, existing visual assets, your brand and the tone, voice and ultimate feel you wish to achieve.

TIMING
The typical duration of a corporate communication initiative is 2-8 weeks.

how we do it

We potentially conduct research to understand your customers and to examine current perceptions held by them, and may also conduct a competitive analysis to uncover your strengths and weaknesses as compared to others in your space.

We develop several concepts to uniquely and creatively express the strategic approach, whether it’s for a brochure, a company newsletter or direct mail.

Once agreement is established on a creative direction, we create comprehensive designs and final production files.

Related
Work

what you get

Deliverables include a formal presentation of design concepts with a clearly defined aesthetic vision and the final print and/or online materials, such as a brochure, microsite, newsletter, sell sheet or event signage).

Customer communications is about successfully communicating your culture, identity, points of differentiation and philosophy to your customers.

The most successful organizations understand the power of integration to build strong brands, earn credibility, influence positive change and incite action.

Industry Experience

We have deep User Interface Design and User Experience in Mobility in a wide range of industries.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

Process Icon
Process Icon
Process Icon
Process Icon
Process Icon
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - enVisioning
    - Foresight
    - Product Strategies
  • Research
    Gain the insight you need so your product is successfully used and widely acclaimed by your target audience.
    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    Design must also deliver an experience that's usable, useful and enjoyable.

    - Information Architecture
    - Wireframes & Interaction Design
    - Graphic Design
  • Testing
    A community of users who love it. Testing provides the feedback you need to make it happen.
    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS, CMS
dr. Leo Poll
Directeur
contact@akendi.nl

Begin de reis naar passende ervaringen! Onze gerichte aanpak is nog maar het begin.
Waar kunnen we U mee van dienst zijn?

dr. Leo Poll
Directeur
contact@akendi.nl

Portfolio

Hoe we passende ervaringen hebben ontworpen voor onze klanten.

Customer Personas

Watch the video
01:58

Wat onze klanten zeggen

“Prima informatie over mobiel ux ontwerp dat ik kan toepassen in m'n werk”

Deelnemer,
Mobiel UX Ontwerp Training

Experience Architecten

Klik for alle diensten

Mobiele UX Ontwerp [pdf] Gebruikers Personas [pdf] Usability Testen [pdf]

Training

6 Feb, 2017 /
UX Training & Certification in London, registreer je nu!

Wie Wij Zijn

Ons multidisciplinair team van experts overbrugt vakkundig de kloof tussen uw product of service doelstellingen, ontwerp en technologie.

Akendi brengt strategie, onderzoek, ontwerp, testen en ontwikkeling expertise onder een dak.

Ons Proces

Onze Cultuur

Pauze!

Onze Vrijdagse lunch en veel samenwerken helpen de creativiteit!

Wie Wij Zijn

Ons multidisciplinair team van experts overbrugt vakkundig de kloof tussen uw product of service doelstellingen, ontwerp en technologie.

Akendi brengt strategie, onderzoek, ontwerp, testen en ontwikkeling expertise onder een dak.

Ons XT Proces

Onze Cultuur

"Opmerkelijke produkt en service ervaring ondersteunen eind gebruikers."

Snacktime!

Onze Vrijdagse lunch en veel samenwerken helpen de creativiteit!