Online Survey Research

Leverage quantitative insights to drive business results.

Quantitative research measures customer attitudes, insights, opinions and can be structured to answer questions about behavior and performance. Leveraging our deep expertise in research, we deliver meaningful insights about your target audiences, your market segments, your brand and your competition. We can then use this research to assess whether your customer experience strategies and product or service offerings will drive positive business results.

UNDERSTAND YOUR CUSTOMER

Our research surveys yield quantifiable data, which can help you fully understand your customers’ needs, goals and requirements and how well you’re meeting them.

SET PRIORITIES

Quantitative research can give you vital information to measure and track customer perceptions year-over-year. We use this information to uncover trends validate ideas, and prioritize the actions that will positively impact your business.

where to start

We start by meeting with internal stakeholders to understand your vision, mission and objectives. We then set measurable research objectives to collect baseline data, which can be used to test hypotheses, track changes, discover trends, monitor success and/or study competitors.

TIMING
The typical duration of quantitative survey research is 6-12 weeks.

how we do it

To obtain insight into customer behaviours and perceptions, we create a survey protocol with appropriate branching and with an appropriate mix of open and closed questions.

We can host the survey and collect the raw data, code the open questions.

We then analyze the data and provide a report that provides a deep understanding of your segments and what they value, want and believe.

Related
Work

what you get

Our research provides you a comprehensive research report with concrete data and insights on which to base decisions about your customer experience strategy, service or product offerings.

We obtain clear insight into your customers’ attitude, perceptions and behaviour when engaging with your organization, product or service and delve deeper into what makes them purchase, use and upgrade.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

Process Icon
Process Icon
Process Icon
Process Icon
Process Icon
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - enVisioning
    - Foresight
    - Product Strategies
  • Research
    Gain the insight you need so your product is successfully used and widely acclaimed by your target audience.
    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    Design must also deliver an experience that's usable, useful and enjoyable.

    - Information Architecture
    - Wireframes & Interaction Design
    - Graphic Design
  • Testing
    A community of users who love it. Testing provides the feedback you need to make it happen.
    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS, CMS
dr. Leo Poll
Directeur
contact@akendi.nl

Begin de reis naar passende ervaringen! Onze gerichte aanpak is nog maar het begin.
Waar kunnen we U mee van dienst zijn?

dr. Leo Poll
Directeur
contact@akendi.nl

Portfolio

Hoe we passende ervaringen hebben ontworpen voor onze klanten.

Customer Personas

Watch the video
01:58

Wat onze klanten zeggen

“Geweldige week! Ik kijk ernaaruit om de technieken toe te passen als ik terug op het werk ben”

Deelnemer,
UX Research Training, UK

Experience Architecten

Klik for alle diensten

Mobiele UX Ontwerp [pdf] Gebruikers Personas [pdf] Usability Testen [pdf]

Training

12 Juni, 2017 /
UX Training & Certification in London, registreer je nu!

Wie Wij Zijn

Ons multidisciplinair team van experts overbrugt vakkundig de kloof tussen uw product of service doelstellingen, ontwerp en technologie.

Akendi brengt strategie, onderzoek, ontwerp, testen en ontwikkeling expertise onder een dak.

Ons Proces

Onze Cultuur

Pauze!

Onze Vrijdagse lunch en veel samenwerken helpen de creativiteit!

Wie Wij Zijn

Ons multidisciplinair team van experts overbrugt vakkundig de kloof tussen uw product of service doelstellingen, ontwerp en technologie.

Akendi brengt strategie, onderzoek, ontwerp, testen en ontwikkeling expertise onder een dak.

Ons XT Proces

Onze Cultuur

"Opmerkelijke produkt en service ervaring ondersteunen eind gebruikers."

Snacktime!

Onze Vrijdagse lunch en veel samenwerken helpen de creativiteit!