Participatory Design

Drive innovation in UX design as seen through the eyes of your customer.

Involve customers and users early in the design process to discover innovation opportunities and gain valuable insights. Whether the objective is to enhance an existing product or service experience, or ideate an entirely new one, designing the experience as seen through the eyes of a customer often reveals never-before-seen insights and ‘moments of truth’ to guide the development of next generation products and services.

SUSTAIN BUSINESS VALUE

In an always-on, always connected world, we help you reach more customers and generate greater use by ensuring quick and easy access to the products, information and resources most important to them.

EMPOWER CUSTOMERS

We gain valuable insights about your customer’s goals, drivers and the tasks they perform whenever they interact with your organization. Diving ever deeper to identify better engagement strategies and the right mix of touchpoints, we help you empower your customers.

where to start

We start by talking to internal stakeholders to understand your mission, vision and objectives and define what success would look like for you.

We recommend conducting research to validate who your customers are, your assumptions about them and as a means of generating new insights before commencing the participatory design process.

TIMING
The typical duration of a participatory design initiative is 2-4 weeks.

how we do it

To obtain insight into customer goals and the tasks they perform, we facilitate design activities using exercises, sketching and other design tools to help customers visualize their ideal experience in individual or group settings.

We then analyze the results and capture trends, ideas and insights and use these co-discoveries to inform the final design solution.

Related
Work

what you get

Gain a better understanding of your customers and users and discover insights that can take your product or service to the next level. We use the rich visual information gleaned from participatory design sessions to create final design solutions that optimize the customer experience and reflect the potential impact of designs on the customer.

Our approach ensures that customer expectations are met during every interaction across multiple touchpoints, leading to increased satisfaction and engagement. These public consultations can also drive innovation for next generation products and services your company will offer.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

Process Icon
Process Icon
Process Icon
Process Icon
Process Icon
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - enVisioning
    - Foresight
    - Product Strategies
  • Research
    Gain the insight you need so your product is successfully used and widely acclaimed by your target audience.
    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    Design must also deliver an experience that's usable, useful and enjoyable.

    - Information Architecture
    - Wireframes & Interaction Design
    - Graphic Design
  • Testing
    A community of users who love it. Testing provides the feedback you need to make it happen.
    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS, CMS
dr. Leo Poll
Directeur
contact@akendi.nl

Begin de reis naar passende ervaringen! Onze gerichte aanpak is nog maar het begin.
Waar kunnen we U mee van dienst zijn?

dr. Leo Poll
Directeur
contact@akendi.nl

Portfolio

Hoe we passende ervaringen hebben ontworpen voor onze klanten.

Customer Personas

Watch the video
01:58

Wat onze klanten zeggen

“Prima informatie over mobiel ux ontwerp dat ik kan toepassen in m'n werk”

Deelnemer,
Mobiel UX Ontwerp Training

Experience Architecten

Klik for alle diensten

Mobiele UX Ontwerp [pdf] Gebruikers Personas [pdf] Usability Testen [pdf]

Training

6 Feb, 2017 /
UX Training & Certification in London, registreer je nu!

Wie Wij Zijn

Ons multidisciplinair team van experts overbrugt vakkundig de kloof tussen uw product of service doelstellingen, ontwerp en technologie.

Akendi brengt strategie, onderzoek, ontwerp, testen en ontwikkeling expertise onder een dak.

Ons Proces

Onze Cultuur

Pauze!

Onze Vrijdagse lunch en veel samenwerken helpen de creativiteit!

Wie Wij Zijn

Ons multidisciplinair team van experts overbrugt vakkundig de kloof tussen uw product of service doelstellingen, ontwerp en technologie.

Akendi brengt strategie, onderzoek, ontwerp, testen en ontwikkeling expertise onder een dak.

Ons XT Proces

Onze Cultuur

"Opmerkelijke produkt en service ervaring ondersteunen eind gebruikers."

Snacktime!

Onze Vrijdagse lunch en veel samenwerken helpen de creativiteit!