Wayfinding System Design

Effectively guide visitors through your environment.

Before a space can deliver value and be effectively used, the layout and elements in that space must be understood by the people who use it. Akendi helps develop effective signage and wayfinding systems that pay off in improved customer self-service, tenant satisfaction, reduced user error, enhanced experiences and increased productivity.

ENHANCE SELF-SERVICE

Our approach helps you enhance customer self-service by ensuring the customer can identify or infer his/her present location, locate a route and successfully navigate to their destination, resulting in a completed purchase, interaction with your e-ticketing kiosk or simply fewer requests for directions.

UNIFY ACROSS TOUCHPOINTS

We integrate your brand experience into a common aesthetic, language and logic by utilizing a unified multi-touchpoint strategy. This is essential to a successful wayfinding program, whether it’s to implement new wayfinding signage in an interior or exterior application.

where to start

Whether your initiative demands the creation of new wayfinding system or an upgrade, we begin by talking to senior stakeholders to understand the current condition, objectives, project parameters and review your current wayfinding system.

 

TIMING
The typical duration for a wayfinding system initiative is 8-20 weeks.

how we do it

We observe and interview users who need to navigate within your space to map the current experience journeys that users have.

We align user needs, business goals and usage patterns into a navigational schema that meets those needs.

Special attention is given to the decision points that users encounter as they navigate and use the space.

Related
Work

what you get

A new wayfinding system design includes:
> an information architecture,
> classification system,
> implementation plan,
> a system placement plan and
> signage with varying sign types that address a multitude of needs in both interior and exterior applications.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

Process Icon
Process Icon
Process Icon
Process Icon
Process Icon
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - enVisioning
    - Foresight
    - Product Strategies
  • Research
    Gain the insight you need so your product is successfully used and widely acclaimed by your target audience.
    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    Design must also deliver an experience that's usable, useful and enjoyable.

    - Information Architecture
    - Wireframes & Interaction Design
    - Graphic Design
  • Testing
    A community of users who love it. Testing provides the feedback you need to make it happen.
    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS, CMS
dr. Leo Poll
Directeur
contact@akendi.nl

Begin de reis naar passende ervaringen! Onze gerichte aanpak is nog maar het begin.
Waar kunnen we U mee van dienst zijn?

dr. Leo Poll
Directeur
contact@akendi.nl

Portfolio

Hoe we passende ervaringen hebben ontworpen voor onze klanten.

Customer Personas

Watch the video
01:58

Wat onze klanten zeggen

“Geweldige week! Ik kijk ernaaruit om de technieken toe te passen als ik terug op het werk ben”

Deelnemer,
UX Research Training, UK

Experience Architecten

Klik for alle diensten

Mobiele UX Ontwerp [pdf] Gebruikers Personas [pdf] Usability Testen [pdf]

Training

12 Juni, 2017 /
UX Training & Certification in London, registreer je nu!

Wie Wij Zijn

Ons multidisciplinair team van experts overbrugt vakkundig de kloof tussen uw product of service doelstellingen, ontwerp en technologie.

Akendi brengt strategie, onderzoek, ontwerp, testen en ontwikkeling expertise onder een dak.

Ons Proces

Onze Cultuur

Pauze!

Onze Vrijdagse lunch en veel samenwerken helpen de creativiteit!

Wie Wij Zijn

Ons multidisciplinair team van experts overbrugt vakkundig de kloof tussen uw product of service doelstellingen, ontwerp en technologie.

Akendi brengt strategie, onderzoek, ontwerp, testen en ontwikkeling expertise onder een dak.

Ons XT Proces

Onze Cultuur

"Opmerkelijke produkt en service ervaring ondersteunen eind gebruikers."

Snacktime!

Onze Vrijdagse lunch en veel samenwerken helpen de creativiteit!