User Research for Software

Identify user needs and goals to optimize their experience.

Learn what motivates your users and understand what tasks they need to fulfill with their SaaS or software apps. We dive deep into the user’s environment and spend time to understand their context of use, goals and motivations as they use your product day-to-day. These insights inform the design solution and ultimately result in high user engagement.

GET TO THE ‘WHY’

Our research captures your users’ behaviour and motivations, so you understand why and in detail what tasks they need to perform as they install, learn and use applications. The result is a software experience that successfully delivers a usable, useful, engaging experience for your users.

Understand USER EXPERIENCES

We explore and validate internal assumptions about a target user’s needs, expectations, and prioritize functions and content based on actual use. Through this process we greatly optimize their experience and de-risk your investment.

where to start

We start by meeting with stakeholders to understand business and stakeholder requirements, the purpose of the software solution and to decide on the research methodologies that would best apply to your situation – whether the goal is to gain new insights or to validate internal thinking about your current user needs, expectations and motivations.

TIMING
The typical duration of user research is 2-4 weeks.

how we do it

To obtain insight into user behaviours and perceptions, a wide range of research techniques may be used:

  • User Interviews
  • Use Personas & Profiles
  • Usage Scenarios
  • Contextual Inquiries
  • Job shadowing
  • Ethnographic research

Related
Work

what you get

Our research provides you concrete data and insights on which to base decisions about your software’s design and features and includes an in-depth analysis of your user groups, their goals, task flows, use contexts and pain points.

These insights can be delivered though a comprehensive research report and through personas, usage scenarios and task outlines. Armed with this knowledge, you de-risk design from its early stages ensuring it aligns with the intended experience, preventing the need for costly changes late in the development cycle or post launch.

Industry Experience

We have deep user research n software user experience creation in a wide range of industries.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

Process Icon
Process Icon
Process Icon
Process Icon
Process Icon
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - enVisioning
    - Foresight
    - Product Strategies
  • Research
    Gain the insight you need so your product is successfully used and widely acclaimed by your target audience.
    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    Design must also deliver an experience that's usable, useful and enjoyable.

    - Information Architecture
    - Wireframes & Interaction Design
    - Graphic Design
  • Testing
    A community of users who love it. Testing provides the feedback you need to make it happen.
    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS, CMS
dr. Leo Poll
Directeur
contact@akendi.nl

Begin de reis naar passende ervaringen! Onze gerichte aanpak is nog maar het begin.
Waar kunnen we U mee van dienst zijn?

dr. Leo Poll
Directeur
contact@akendi.nl

Portfolio

Hoe we passende ervaringen hebben ontworpen voor onze klanten.

User Personas Explained

Watch the video
01:58

Wat onze klanten zeggen

“Geweldige week! Ik kijk ernaaruit om de technieken toe te passen als ik terug op het werk ben”

Deelnemer,
UX Research Training, UK

Experience Architecten

Klik for alle diensten

Mobiele UX Ontwerp [pdf] Gebruikers Personas [pdf] Usability Testen [pdf]

Training

6 Feb, 2017 /
UX Training & Certification in London, registreer je nu!

Wie Wij Zijn

Ons multidisciplinair team van experts overbrugt vakkundig de kloof tussen uw product of service doelstellingen, ontwerp en technologie.

Akendi brengt strategie, onderzoek, ontwerp, testen en ontwikkeling expertise onder een dak.

Ons Proces

Onze Cultuur

Pauze!

Onze Vrijdagse lunch en veel samenwerken helpen de creativiteit!

Wie Wij Zijn

Ons multidisciplinair team van experts overbrugt vakkundig de kloof tussen uw product of service doelstellingen, ontwerp en technologie.

Akendi brengt strategie, onderzoek, ontwerp, testen en ontwikkeling expertise onder een dak.

Ons XT Proces

Onze Cultuur

"Opmerkelijke produkt en service ervaring ondersteunen eind gebruikers."

Snacktime!

Onze Vrijdagse lunch en veel samenwerken helpen de creativiteit!