Government & Public Service UX

We help you plan, create and offer a better experience for citizens.

We help municipal, provincial and federal agencies increase self-service capabilities and improve citizen satisfaction.

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With an ever-increasing number of service offerings, citizen needs, and shrinking budgets, government bodies at all levels increasingly rely on the Internet to encourage self-service and to streamline previously paper-intensive processes.

OPTIMIZE THE USER EXPERIENCE

Akendi provides a range of government to citizen (G2C) consulting services to municipal, provincial and federal government organizations. We help to increase user self-service, improve satisfaction, and minimize usage errors by individuals interacting with service-oriented websites and kiosks.

STRENGTHEN G2C COMMUNICATION

To fully understand the G2C experience, we use our unique framework of the Citizen Experience Lifecycle. This framework effectively maps the citizen journey through all experience touch points from beginning to end.

Usability & Citizen Experience Design Projects

We have contributed our experience design expertise to these public-service projects:

  • Researched web personas and usage scenarios for government web sites to inform the redesign efforts
  • Engaged in user research and provided information architecture and strategy consulting for an optimized intranet in a provincial government agency
  • Visual design and CMS development (including open source)
  • Usability Training for staff

Explore

Web
Portal
Strategy

Create innovative web portal strategies that reflect organizations' goals, product values and corporate culture.

Web
Portal
Governance

Organise your information management team well through good governance.

Web
Personas

Understand your users' goals, motivations, and behaviours through personas.

Web user
research

Uncover what the general public really needs from your site.

Citizen
Experience Mapping

Gain actionable insights to improve the citizen experience journey.

Focus
Groups

Obtain insights into public opinion, attitudes and perceptions.

Survey
Research

Leverage quantitative insights to drive business results.

Card
Sorting

Involve the public; organize your content so they find it easy to locate.

Information
Architecture

Create IA that’s meaningful & purposeful for better user experiences.

Interaction
Design

Ensure fast navigation & a seamless experience by designing for your user’s key tasks.

Web
Accessibility

Ensure your content is accessible to all, regardless of ability.

Responsive
Design

Adapt your website for optimal viewing on multiple screens & devices.

Visual Web
Design

Deliver tangible brand and business benefits through great design.

Wayfinding

Ensure the citizen journey pays off in more ways than one.

Mobile
UX Design

Optimize the mobile user experience.

Web Usability
Review

Take advantage of a Usability Expert Review to guide website improvements.

Web Usability
Testing

Identify priority areas for design innovations and improvements.

Web
Development

Leverage our top-calibre design & development team.

Leo Poll
Director

Begin de reis naar passende ervaringen! Onze gerichte aanpak is nog maar het begin.
Waar kunnen we U mee van dienst zijn?

Leo Poll
Director
contact@akendi.nl

Portfolio

Hoe we passende ervaringen hebben ontworpen voor onze klanten.

Training

12 Juni, 2017 /
UX Training & Certification in London, registreer je nu!

Wat onze klanten zeggen

“Prima informatie over mobiel ux ontwerp dat ik kan toepassen in m'n werk”

Deelnemer,
Mobiel UX Ontwerp Training

What is Usability?

Watch the video
00:51

Experience Architecten

Klik for alle diensten

Mobiele UX Ontwerp [pdf] Gebruikers Personas [pdf] Usability Testen [pdf]

Wat we Doen

Of het nu digitaal of hardware is, we
beantwoorden de belangrijkste vragen
van uw product:
is het zinvol? is het bruikbaar? is het boeiend?

Industrie Expertise

Onze expertise is
breed en divers

Portfolio

We hebben
meer dan
125
klanten

en hebben
meer dan320projecten voltooid.

Globaal Bereik

Werk met ons wereldwijd
We werken met globale en locale klanten.

Wat we Doen

Of het nu digitaal of hardware is, we
beantwoorden de belangrijkste vragen
van uw product:
is het zinvol? is het bruikbaar? is het boeiend?

Industrie Expertise

Onze expertise is
breed and divers

Portfolio

Partners in Uw success
Successvolle ontwerpen gebruiken de kracht van diep klant en gebruikers inzicht onderzocht in de daadwerkelijke gebruikers omgeving. Het resultaat is innoverende ontwerpen van producten en services die klanten willen gebruiken en vertrouwen geven.

We hebben
meer dan
125
klanten
en hebben
meer dan320projecten voltooid.

Globaal Bereik

Werk met ons wereldwijd
We werken met globale en locale klanten.