Telecommunications

Delivering usability solutions and remarkable user experience designs.

From service providers to hardware manufacturers, Akendi user experiences ensure that systems, devices, and user interfaces meet customer expectations and work as intended in the hands of users.

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In the telecommunications industry, “five-nines” up time is a table stake – outages of any kind are unacceptable. Telcoms must develop balanced strategies to deliver optimal solutions, minimize failures and mitigate the negative effects on user perceptions when they do happen.

ENHANCE USER EXPERIENCES

The design of telecommunications hardware, software, management interfaces and services plays a significant role in minimizing errors by users – all of which that can lead to frustration and ultimately, customer attrition. We help ensure that telecommunication services meet customer expectations with zero downtime reliability.

DESIGN WITH INSIGHT

We provide insight-led customer experiences to help telcoms grow: Through experience design, we deliver better carrier network devices (hardware and software), network management systems, graphical user interfaces (GUI) and more.

Telecom User Experience Design Projects

We have contributed our user experience design expertise to these telecom projects:

  • Carrier Network devices (hardware, software)
  • Network Device & Network Management Systems
  • Mobile Computing
  • Touch screen GUI
  • VoIP, Phone GUI
  • Soft phone skins

Explore

Web
Portal
Strategy

Create innovative web portal strategies that reflect organizations' goals, product values and corporate culture.

Web
Portal
Governance

Serve your customer service department well through good governance.

Web
Personas

Understand your customer’s goals, motivations, and behaviours through personas.

Web user
research

Uncover what your customers really need from your site.

Citizen
Experience Mapping

Gain actionable insights to improve the customer experience journey.

Focus
Groups

Obtain insights into customer beliefs, attitudes and perceptions.

Survey
Research

Leverage quantitative insights to drive business results.

Card
Sorting

Involve the user; organize your content so they find it easy to locate.

Information
Architecture

Create IA that’s meaningful & purposeful for better user experiences.

Interaction
Design

Ensure fast navigation & a seamless experience by designing for your user’s key tasks.

Mobile
UX Design

Optimize the mobile user experience.

Web
Accessibility

Ensure your content is accessible to all, regardless of ability.

Responsive
Design

Adapt your website for optimal viewing on multiple screens & devices.

Visual Web
Design

Deliver tangible brand and business benefits through great design.

Wayfinding

Ensure the patient journey pays off in more ways than one.

Web Usability
Review

Take advantage of a Usability Expert Review to guide website improvements.

Web Usability
Testing

Identify priority areas for design innovations and improvements.

Web
Development

Leverage our top-calibre design & development team.

Leo Poll
Director

Begin de reis naar passende ervaringen! Onze gerichte aanpak is nog maar het begin.
Waar kunnen we U mee van dienst zijn?

Leo Poll
Director
contact@akendi.nl

Portfolio

Hoe we passende ervaringen hebben ontworpen voor onze klanten.

Training

12 Juni, 2017 /
UX Training & Certification in London, registreer je nu!

Wat onze klanten zeggen

“Prima informatie over mobiel ux ontwerp dat ik kan toepassen in m'n werk”

Deelnemer,
Mobiel UX Ontwerp Training

What is Usability?

Watch the video
00:51

Experience Architecten

Klik for alle diensten

Mobiele UX Ontwerp [pdf] Gebruikers Personas [pdf] Usability Testen [pdf]

Wat we Doen

Of het nu digitaal of hardware is, we
beantwoorden de belangrijkste vragen
van uw product:
is het zinvol? is het bruikbaar? is het boeiend?

Industrie Expertise

Onze expertise is
breed en divers

Portfolio

We hebben
meer dan
125
klanten

en hebben
meer dan320projecten voltooid.

Globaal Bereik

Werk met ons wereldwijd
We werken met globale en locale klanten.

Wat we Doen

Of het nu digitaal of hardware is, we
beantwoorden de belangrijkste vragen
van uw product:
is het zinvol? is het bruikbaar? is het boeiend?

Industrie Expertise

Onze expertise is
breed and divers

Portfolio

Partners in Uw success
Successvolle ontwerpen gebruiken de kracht van diep klant en gebruikers inzicht onderzocht in de daadwerkelijke gebruikers omgeving. Het resultaat is innoverende ontwerpen van producten en services die klanten willen gebruiken en vertrouwen geven.

We hebben
meer dan
125
klanten
en hebben
meer dan320projecten voltooid.

Globaal Bereik

Werk met ons wereldwijd
We werken met globale en locale klanten.