User Centered Design

Improve the customer and user experience with User Centred Design (UCD)

Akendi’s UCD approach is systematic, repeatable and effective.

The UCD process underpins Akendi processes and techniques, including intentional experience creation and Experience Thinking™. UCD is systematic and repeatable, proven over many projects and industries to deliver high usability (ISO 9241) and successful user experiences for customers and end users. The ISO 13407 standard is a recent version of this approach and describes the elements of what is referred to as Human Centered Design.

user experience UCD user centered design process

UCD process

The process ensures: early involvement of users an appropriate match of function to user tasks enough iteration of design solutions a multi-disciplinary design approach There are four main components: understand and capture the context of use specify user, business & organizational requirements create more than one concept design solution validate designs against user requirements and iterate when needed

History

In 2010 a revision to the 9241 and 13407 standards came out: ISO 9241-210:2010. This latest standard provides the requirements and process recommendations for human-centred design principles and activities throughout the End to End product experience life cycle. In 2011 the FDA released a draft document on Applying Human Factors and Usability Engineering to Optimize Medical Device Design. This draft is driving UCD practises in the medical device creation in the US. In Europe the IEC 62366 application of usability engineering to medical devices is applied in the creation of medical devices ranging from drug dispensers to MRI systems.

 

Together, these ISO process standards provide a solid foundation on which the Akendi methodology is built.

Leo Poll
Director

Begin de reis naar passende ervaringen! Onze gerichte aanpak is nog maar het begin.
Waar kunnen we U mee van dienst zijn?

Leo Poll
Director
contact@akendi.nl

Portfolio

Hoe we passende ervaringen hebben ontworpen voor onze klanten.

Experience Architecten

Klik voor alle diensten

Wat we Doen

Of het nu digitaal of hardware is, we
beantwoorden de belangrijkste vragen
van uw product:
is het zinvol? is het bruikbaar? is het boeiend?

Industrie Expertise

Onze expertise is
breed en divers

Portfolio

We hebben
meer dan
125
klanten

en hebben
meer dan320projecten voltooid.

Globaal Bereik

Werk met ons wereldwijd
We werken met globale en locale klanten.

Wat we Doen

Of het nu digitaal of hardware is, we
beantwoorden de belangrijkste vragen
van uw product:
is het zinvol? is het bruikbaar? is het boeiend?

Industrie Expertise

Onze expertise is
breed and divers

Portfolio

Partners in Uw success
Successvolle ontwerpen gebruiken de kracht van diep klant en gebruikers inzicht onderzocht in de daadwerkelijke gebruikers omgeving. Het resultaat is innoverende ontwerpen van producten en services die klanten willen gebruiken en vertrouwen geven.

We hebben
meer dan
125
klanten
en hebben
meer dan320projecten voltooid.

Globaal Bereik

Werk met ons wereldwijd
We werken met globale en locale klanten.